Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Novacare Lifeline, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1 Information We Collect
Personal Information
When you place an order or interact with our services, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
We may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our website
2 How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and our services
- Send you promotional materials and updates (with your consent)
- Improve our website and customer service
- Comply with legal obligations
- Prevent fraud and enhance security
3 Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you
- Delivery Partners: Courier and shipping companies to deliver your orders
- Payment Processors: Secure payment gateways to process transactions
- Legal Authorities: When required by law or to protect our rights
4 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5 Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at support@novacarelifeline.com
6 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
7 Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Novacare Lifeline
Sultanpur
New Delhi, Delhi - 110030