Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to Novacare Lifeline. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services.

1 Acceptance of Terms

By accessing and using the Novacare Lifeline website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.

2 Product Information and Disclaimer

Novacare Lifeline offers natural wellness products. We strive to provide accurate product descriptions and images. However:

Product images are for illustrative purposes and may differ slightly from actual products
Our products are not intended to diagnose, treat, cure, or prevent any disease
Results may vary from person to person
We recommend consulting with a healthcare professional before using any new health product
We reserve the right to modify product formulations, packaging, or discontinue products without prior notice

3 Orders and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If a pricing error is discovered, we will:

Contact you for instructions before proceeding
Offer you the option to cancel your order for a full refund

Payment

We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed securely through third-party payment gateways. We do not store your complete payment information on our servers.

4 Shipping and Delivery

We ship products across India. Delivery times vary based on location and product availability:

Standard delivery typically takes 5-7 business days
Remote locations may require additional delivery time
Delivery times are estimates and not guaranteed
You are responsible for providing accurate delivery information
Failed deliveries due to incorrect addresses may incur additional charges

5 Returns and Refunds

Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. In general:

Products must be returned in original, unopened condition
Returns must be initiated within the specified timeframe
Certain products may not be eligible for return due to health and safety regulations
Refunds will be processed according to our Refund Policy

6 User Account and Responsibilities

When you create an account with us, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password confidential and secure
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities under your account
Not use another person's account without permission

7 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Novacare Lifeline or its content suppliers and is protected by intellectual property laws. You may not:

Reproduce, distribute, or modify any content without written permission
Use our trademarks, logos, or branding without authorization
Frame or mirror any content from our website
Use automated systems to access or collect data from our website

8 Prohibited Uses

You agree not to use our website or services to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit any harmful, fraudulent, or offensive content
Interfere with or disrupt our services or servers
Attempt to gain unauthorized access to our systems
Engage in any form of data mining or harvesting
Impersonate any person or entity

9 Limitation of Liability

To the maximum extent permitted by law, Novacare Lifeline shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:

Your use or inability to use our services
Any unauthorized access to your personal information
Any interruption or cessation of our services
Any errors or omissions in content or products
Any adverse reactions or side effects from product use

10 Indemnification

You agree to indemnify, defend, and hold harmless Novacare Lifeline, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your violation of these Terms and Conditions or your use of our services.

11 Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].

We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

12 Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

13 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

14 Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Novacare Lifeline regarding your use of our services and supersede all prior agreements and understandings.